Guest Rental Agreement for All Rental Properties
This contract sets out the terms upon which Lucas Holiday Rentals will provide a serviced apartment or house to you as set out on the booking form ("Accommodation"). This contract is between the person who is the signatory to this Agreement ("You") and Lucas Holiday Rentals.
To reserve Accommodation Lucas Holiday Rentals will require 100% of the total amount due. This amount is refundable as long as more than 14 days prior to your arrival you notify us that you no longer require your booking.
For bookings made within 14 days of arrival, full payment, by cleared funds, is required at the time of booking. In the event of a cancellation within this period no refund will be given.
If booking by telephone, once Lucas Holiday Rentals have confirmed acceptance of your payment details; or if booking via our website or email and the requested apartments house is available, once you receive confirmation by email of your booking.
Should payment not reach Lucas Holiday Rentals within the required time stated, Lucas Holiday Rentals reserve the right to cancel any booking made and any money paid will be forfeit. Failure to pay in accordance with the agreed terms of payment may result in suspension of Accommodation. Lucas Holiday Rentals reserve the right to charge interest on overdue accounts.
Lucas Holiday Rentals accept the following methods of payment:
If you wish to extend your stay we will accommodate the request should we have availability. Payment must be made immediately on invoice. Failure to do so will result in a clean being scheduled for the original day of check out.
You are only granted a license to occupy the Accommodation and this agreement gives you no other rights either express or implied to the Accommodation.
The number of people permitted to occupy each apartment or house is limited to the number of beds. In some properties extra sleeping accommodation can be arranged. If the number of people permitted to occupy a property is exceeded, Lucas Holiday Rentals reserve the right to charge for additional guests at the rate of 150€ per guest per night or additional guests will have to vacate the property.
It is the responsibility of the Guest to ensure they are respectful to other tenants living within the building/area in which they are staying. Guests must also ensure noise levels are restricted. Reports of excess noise from other tenants to the Agent will mean automatic immediate termination of the stay. In addition, Guests have a responsibility and duty of care to ensure damage is not deliberately inflicted on the property or its contents. Smoking is prohibited and any evidence of this in the apartment will incur penalties. Such damages will be charged to the Guest via invoice payable within 7 working days.
Guests can check in to their apartment or house from 4 pm on the day of arrival. On arrival you will be asked to check the Accommodation and accept your stay. Check out is at 11 am on the day of departure. Please note you will be charged 250€ for checking out late. Key collection details will be provided prior to check-in date and will not be released until this contract has been signed and identification of the lead booking submitted.
Early Departures: In the event that a guest needs to check out prior to the agreed departure date, Lucas Holiday Rentals will class the departure as the end of the stay and arrange for the property to be cleaned.
All damages, over and above the deposit amount, will be paid for by the guest within 7 days of receiving the invoice from Lucas Holiday Rentals. Failure to do so will result in a court claim being filed on the next working day after the deadline. All interest, legal fees and any other charges related to recouping the outstanding debt will be paid for by the guest.
Broadband: Broadband is available free in all property locations. Pass codes will be provided on check in. However, Lucas Holiday Rentals will not be responsible for any fault associated with the user's hardware or software and no support will be available and Lucas Holiday Rentals will not provide compensation in any form for its failure to work.
Cleaning: Lucas Holiday Rentals expects the property to be left in a reasonable state on departure. If, at Lucas Holiday Rentals discretion, additional cleaning is required on departure, the cost of this cleaning will be an additional charge, again invoiced and payable within 7 days.
Smoking: Smoking is prohibited in all apartments, houses and communal areas. In July 2007, smoking was made illegal in enclosed public areas; this includes the communal hallways as they are used by all residents and their guests. Anyone found to be smoking or evidence of smoking in the apartments, houses or communal areas will incur a 250€ charge by way of Liability to cover the additional costs of cleaning, freshening and airing the Apartment or House over a 24 hour period. Any damages caused will be charged for in addition to this fee, again invoiced and payable within 7 days.
Keys: Lucas Holiday Rentals will issue the guest with one set of keys. Additional sets can be supplied subject to availability and the request must be made in advance of arrival. However, if the issued keys are not returned on departure we reserve the right to charge the guest or booker for the replacement of keys or changing the locks. The cost of replacement keys will be 100€ plus VAT and 150€ plus VAT for garage fobs. The cost for replacing the locks will be no less than 100€ plus VAT whichever Lucas Holiday Rentals deem the quickest way of gaining access to the apartment or house. In such an event, Lucas Holiday Rentals also reserve the right to charge the guest for further nights stay should it be the case that we are unable to gain access to the property and re-let it.
Parking Pass: Lucas Holiday Rentals will issue the guest with a parking pass (for those properties requiring permits only) which must be left in the apartment upon departure. Failure to return the pass will result in a replacement charge of 150€.
Call Outs: If the emergency call out number is used to call out Lucas Holiday Rentals staff between the hours of 22 pm and 9 am for any purpose other than an emergency, Lucas Holiday Rentals reserve the right to charge the booker or guest a call out fee of 100€ plus VAT.
Lucas Holiday Rentals cannot be held responsible in any way for loss of or damage to, contents, furniture, fittings or any personal belongings at the apartment locations. Nor can Lucas Holiday Rentals be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance.
Some properties advertised on the Lucas Holiday Rentals website are owned by third parties. Whilst Lucas Holiday Rentals endeavors to ensure the highest standards for third party properties, it does not warrant that in booking these properties on your behalf, that the property is in accordance with local national laws including health and safety and insurance. You also understand that although a third party may comply with local national laws, the rights and remedies under such laws may be different to that of Portugal.
If you have any questions about these Terms and Conditions, please contact us:
Lucas Holiday Rentals
Rua do Surdo 15, Sala D, 9000-223
Funchal, Madeira, Portugal
Email: info@lucasholidayrentals.com
Phone: +351 96 048 20 66